Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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Recycling

Where can I find information on recycling?

For information on how to recycle your Nintendo electrical and electronic products and batteries, please click here. Nintendo are compliant with all applicable directives and regulations.

Still need help?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

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Response can take up to 48hrs

Troubleshooting

If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.