Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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Where can I find information on recycling?

For information on how to recycle your Nintendo electrical and electronic products and batteries, please click here. Nintendo are compliant with all applicable directives and regulations.

Still need help?

Live chat Live chat


Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service


Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Live chat Send message

Response can take up to 48hrs


If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.