Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?


I wanted to purchase a product from the Nintendo Official UK Store, but now I cannot find it any more on the My Nintendo Store. Will it become available later?

We are always working to improve the range of products available on the My Nintendo Store. Please check regularly or opt-in for communications to here about new products or when products will be back in stock.

Why are some of your products limited to One Per Customer or One Per Household?

We will sometimes offer products for sale which are in limited quantity or in high demand. In such cases, to help ensure as many fans as possible have the opportunity to order these items, we may employ a strict one per customer / per household limit.

Any customers who place multiple orders will have these cancelled and reduced to a single order.

Still need help?

Live chat Live chat


Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service


Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Live chat Send message

Response can take up to 48hrs


If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.