Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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Which payment methods are available?

You can pay for your order via Debit/Credit card, PayPal, Apple Pay or Google Pay.

When is payment taken from my account?

Your payment method will be charged on dispatch of the order. In case of partial deliveries, your payment method will be charged separately for every partial delivery.

Please see below question in regards to payment for pre-orders

When do I pay for a preorder?

For physical pre-orders, payment can be taken up to 7 days prior to the release date of the product. This is to allow sufficient time to prepare the order for delivery on the release date.

For digital pre-orders you will be charged within 30 minutes of purchase. Shortly after, you will receive a download code, however the content will not be accessible until the date of release.

Why has my payment method been declined?

If your payment has been declined, please check you have sufficient funds in the account from which you are paying, and that the payment method is not expired.

Still need help with your order?

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Mon - Fri 8am - 7.45pm

Weekend 9am - 4.45pm

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Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.