Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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My Nintendo

Do I earn My Nintendo Gold Points for my purchases on the My Nintendo Store?

Games and DLC purchased on My Nintendo Store are eligible for Gold Points in line with the My Nintendo Rewards policy.

Click here to find out more.

Is it possible to redeem My Nintendo Gold Points for discounts on the My Nintendo Store?

My Nintendo Gold Points can only be spent when buying digital purchases from the Nintendo eShop (on your Nintendo Switch console).

Do I earn My Nintendo Platinum Points on the My Nintendo Store?

No.

What kind of exclusive products will be available from My Nintendo Store?

At My Nintendo Store you’ll regularly find exclusive products and offers that you won’t find anywhere else. From limited edition merchandise to exclusive Platinum Point rewards, players will enjoy access to official products that can only be bought directly from Nintendo.

Stay tuned for new products to come regularly. With your Nintendo Account you can also opt-in to receive personalised game recommendations and stay up-to-date with promotional emails from Nintendo.

Still need help?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Live chat Send message

Response can take up to 48hrs

Troubleshooting

If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.