Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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My Nintendo

Do I earn gold points for my purchases on My Nintendo Store?

Games and DLC purchased on My Nintendo Store are eligible for Gold Points in line with the My Nintendo Rewards policy.

Click here to find out more.

Do I earn My Nintendo Platinum Points on the My Nintendo Store?

No.

Is it possible to redeem My Nintendo Gold Points for discounts on the My Nintendo Store?

My Nintendo Gold Points can only be spent when buying digital purchases from the Nintendo eShop (on your Nintendo Switch console).

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Weekend 9am - 4.45pm

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Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.