Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?


What are the Games classifications?

For information about games age ratings, content descriptions and classifications, please visit the PEGI (Pan European Game Information) website.

What is region coding?

Click here to find out more.

Where can I find your terms and conditions?

Click here to find out more.

What is your privacy policy?

Click here to learn more.

What is your pricing policy?

All prices shown on our website are inclusive of all applicable local taxes and duties for delivery to the UK and are correct at the time they are entered on to the system.

We reserve the right to alter product prices on the website without notice. Whilst we make every effort to ensure that all prices on our website are accurate and up-to-date, sometimes errors do occur and the prices stated are incorrect.

If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and provide confirmation that the order has been cancelled. If any funds have been debited from your account when we cancel the order, they will be credited back to you within 5 working days.

Please see our Terms & Conditions page for more information.

Where can I find information on recycling?

For information on how to recycle your Nintendo electrical and electronic products and batteries, please click here. Nintendo are compliant with all applicable directives and regulations.

I have items on the wishlist in Nintendo eshop or the official Nintendo website. Why are these games not appearing on my wish list in the My Nintendo Store

Your My Nintendo Store wish list is separate from the wish list on Nintendo eShop and the official Nintendo website.

Can I redeem Nintendo eShop fund cards on the My Nintendo Store?


I have funds on my Nintendo eShop balance. Can I use these funds on the My Nintendo Store?

No. Your Nintendo eShop balance can only be used for purchases on Nintendo eShop.

I have purchased games from Nintendo eShop. Why are these games not appearing in my purchase history on the My Nintendo Store?

Your My Nintendo Store order history is separate from the purchase history on Nintendo eShop.

How can I see my previous My Nintendo reward orders?

Click here to find out more.

How can I see my previous orders through the Official Website?

For orders such as NES Controllers, SNES Controllers, Nintendo Switch Joy-Con Controller Set (Red), Playing Cards, Stylus, Phone Cases, Splat Fest T-shirts or Spare Parts, click here to find out more.

Still need help with your order?

Live chat Live chat


Mon - Fri 8am - 7.45pm

Weekend 9am - 4.45pm

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Responses can take up to 48hrs

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Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.