Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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Delivery

How much does delivery cost?

Standard delivery (3-4 days) is free on orders over £20, otherwise £1.99.
Express delivery (1-2 days) is free on orders over £199.99, otherwise £3.99.

How long will it take for my order to be delivered?

Express Shipping - delivered within 1-2 days
Standard Shipping - delivered within 3-4 days
Pre-order products will be dispatched for delivery on their release dates

Please note that all digital downloads will be emailed within 30mins of purchase. For digital pre-order products, you will receive a download code within 30 minutes of purchase, however content is not playable before the release date of the product.

How do I know when my order has been dispatched?

You will receive a shipping confirmation email to the email address provided when placing your order. Alternatively, you can check the status of your order within the 'Orders' section of My Account if you were logged in with your Nintendo account when you ordered.

How do I track my order?

If you were logged in (or created) a Nintendo Account when placing your order, you can track your order by logging in to My Nintendo Store (using your Nintendo Account) and visiting the My Account section. Within My Account, you can view the 'Orders' section.

If you were not logged in (or didn't create) a Nintendo Account when placing your order, you can track your order by clicking on the tracking link in your shipping confirmation email. Please note; it can take up to 24 hours for your order to dispatch from our warehouse from the point of ordering.

Can I change the delivery address on an order I have already placed?

We're sorry but it is not possible to make changes to your order once it has been placed. If you would like to cancel your order, please contact our Customer Support Team.

What happens if I am not at home to accept my delivery?

Depending on the carrier, you may be able to reschedule delivery or have your package redirected to a local collection point. You will find more details on the courier tracking page using the information in your dispatch email.

What should I do if I have not received my order on the estimated delivery date?

If the estimated delivery date has passed and your item(s) has not despatched, please contact a member of our Customer Support Team who will be happy to look into this for you.

If your item(s) has despatched, please check the courier tracking provided to see the latest status of the delivery. If there are no tracking updates for two or more days then please contact a member of our Customer Support Team who will be happy to look into this for you.

Do you deliver internationally? I live outside of the UK. Can I still make an order?

We only fulfil orders within the United Kingdom (England, Scotland, Wales and Northern Ireland and Channel Islands).

Will the delivery costs be impacted by Brexit?

No.

Still need help with your order?

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Mon - Fri 8am - 7.45pm

Weekend 9am - 4.45pm

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Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.