Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Covid-19

Are any services impacted by the Covid-19 situation?

We are working hard to maintain high customer service standards during these challenging times. Our warehouse and Customer Support Team are still operating a normal service. Should this situation change we will inform customers accordingly.

Still need help?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Live chat Send message

Response can take up to 48hrs

Troubleshooting

If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.