Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Covid-19

Will my delivery take longer?

We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

Still need help with your order?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Weekend 9am - 4.45pm

Message Message

Responses can take up to 48hrs

Send Message

Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.