Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

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Repairs

How can I arrange a repair for an item I purchased recently on the Nintendo Official UK Store or My Nintendo Store?

Click here to visit our repairs and troubleshooting section.

Still need help with your order?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Weekend 9am - 4.45pm

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Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

Nintendo General enquiries

If your enquiry is not related to a My Nintendo Store purchase, please visit the Nintendo Support Page.