Help & FAQ

Need help? You're in the right place! Here you can find all of our frequently asked questions for the My Nintendo Store, as well as options to call, message or chat to us too!

What topic are you looking for help with?

Account & Security (16) My Nintendo (4) General (9) Products (2) Orders (21) Delivery & Returns (20) Repairs (1) Recycling (1) Covid-19 (1)

Account & Security

What is a Nintendo Account?

Click here to learn more.

Do I need a Nintendo Account to make a purchase?

No. While we recommend creating a Nintendo Account, you can also use guest checkout to make a purchase.

Why do I have to create a Nintendo Account?

Log in with your Nintendo Account for the best experience on My Nintendo Store. Save yourself the hassle of separate logins and receive dedicated offers based on your shopping preferences.

Alternatively, you can also purchase using our guest checkout.

What are the benefits of using a Nintendo Account instead of using guest checkout?

Log in with your Nintendo Account for the best experience on My Nintendo Store. Save yourself the hassle of separate logins and receive dedicated offers based on your shopping preferences.

By using your Nintendo Account you'll be able to visit the My Account section to track the status of your orders at anytime, view your wish lists and (if you are opted in to receive marketing communications) you'll receive all the latest news and offers from the My Nintendo Store.

I have a Nintendo Network ID. Why is the login on the My Nintendo Store not working?

My Nintendo Store is only connected to Nintendo Account. If you have a Nintendo Network ID, you will need to create a Nintendo Account as well.

How do I create a Nintendo Account?

Click here to learn more.

Do I need a Nintendo console in order to create a Nintendo Account?

No. Don't worry if you don’t have a Nintendo console, as you can still create free a Nintendo Account.

I had an account on the Nintendo Official UK Store. Why do I need to create a new account?

Log in with your Nintendo Account for the best experience on My Nintendo Store. Save yourself the hassle of separate logins and receive dedicated offers based on your shopping preferences.

If you already have a Nintendo Account on your Nintendo Switch, or from Mario Kart Tour or other Nintendo smartphone titles, you’re ready to go!

If not, creating a Nintendo Account is free and you can set one up using your email address or favourite social login. Simply visit accounts.nintendo.com.

I have multiple Nintendo Accounts. Which of them is my data from the Nintendo Official UK Store now linked to?

Your Nintendo Official UK Store history will be linked to your Nintendo Account with the same email address.

I have multiple Nintendo Accounts. How can I change the Nintendo Account my data from the Nintendo Official UK Store is linked to?

Your Nintendo Official UK store history can only be linked to your Nintendo Account with the same email address.

I had created a profile/preferences on the Nintendo Official UK Store. Is this transferred to the My Nintendo Store?

No.

I had account credit in the Nintendo Official UK Store. Is this transferred to the My Nintendo Store?

If you believe you had account credit remaining on the Nintendo Official UK Store, please contact our Customer Support Team with your account details. They will investigate and confirm an answer as quickly as possible.

I previously saved my payment details on the Nintendo Official UK Store. Why are they not saved on the My Nintendo Store?

For security purposes, we deleted all payment data from the Nintendo Official UK Store environment.

How do I change my personal details?

Click here to learn more.

How do I reset my Nintendo Account password?

Click here to learn more.

How do I close my Nintendo Account?

Click here to learn more.

Still need help?

Live chat Live chat

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

Call Customer Services Call customer service

Available

Mon - Fri 8am - 7.45pm

Sat - Sun 8am - 4.45pm

0330 912 4581

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Response can take up to 48hrs

Troubleshooting

If you need help setting up your console, or have any further troubleshooting queries, please visit the Nintendo Support page.