Accessibility declaration
Nintendo strives to make our European My Nintendo Store barrier-free accessible in accordance with accessibility requirements.
Description of services
My Nintendo Store is an ecommerce website offered by Nintendo designed to provide consumers with a dedicated shopping experience. The website allows users to browse different types of products, including, but not limited to consoles, games, merchandise and accessories. It is designed with multiple device types in mind, aiming for a consistent visual identity and customer experience whether using a mobile, tablet or computer.
Users can purchase physical products such as Nintendo consoles, games or merchandise products, and also digital products such as games or Nintendo Switch Online memberships. Users who participate in the My Nintendo rewards programme can also redeem their Platinum Points for rewards like exclusive physical items. Users can add products to their Wish List. In addition, users can browse for content by categories such as New, Consoles, Games, Merchandise or Franchises. In addition to buying content that has already been released, users can also pre-order products before the official release so that they’re ready to play on launch day.
Users can order either via their Nintendo Account or as guest users.
Order processing takes place via a secure checkout system with several payment options. Available payment options are Credit Card (Visa and Mastercard), Apple Pay, PayPal and Google Pay.
Orders are shipped according to the selected shipping method.
Users can find information on how to exercise their statutory right to cancel in My Nintendo Store: General Terms and Conditions of Sale.
Our Customer Service supports users with questions about products and orders and can be reached via various channels.
Information on accessibility information
Nintendo is continuously working on accessibility in accordance with the European standard EN 301 549 v.3.2.1, which is based on the World Wide Web Consortium's international Web Content Accessibility Guidelines (WCAG).
Nintendo is carrying out automatic and manual tests using tools such as Silktide and Google Lighthouse to verify the accessibility of the services offered. The aim is to ensure that the service is perceived by at least 2 senses. Among other things, these tools show potential for optimisation of keyboard navigation, the use of screen readers and colour contrasts. The improvement options found are handed over to the relevant software development teams and prioritised and corrected by them using a ticket system.
Date of declaration
This declaration was created on 24.06.2025.
Point of contact
You can contact us via support@nintendo.eu.