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Customer Services:

Click the button below to message our Customer Service Team:

Contact Customer Services

Alternatively call our Customer Service Team on 0161 81 31 711 any time during the following hours:

  • Monday to Friday 8am to 8pm
  • Saturday 9am to 4pm
  • Sunday 10am to 2pm

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We’re sorry you’re experiencing problems with your console, game or accessory.

Store purchases

If you purchased the item from Store within the last 30 days then you can return the item for a refund / replacement. If this is applicable please use above Store Customer Service contact details.

If you purchased this item from the Store more than 30 days ago then please contact us to book your item for a free assessment by our Nintendo Service Centre team.

Book A Free Assessment

When sending any products to the Nintendo Service Centre please always contact a representative on 0345 60 50 247 before dispatching. If possible, please also use the original packaging, add a description of the defect and attach a copy of your proof of purchase.

For all queries related to servicing products and repairs: Website:

Email Us:

Telephone: 0345 60 50 247 (Calls charged at National Rate)

Other Enquiries

For all other enqueries related to the below, please visit

  • Nintendo Account / My Nintendo
  • Nintendo Mobile Apps - Super Mario Run, Fire Emblem Heroes, Miitomo
  • Parental Controls & Master Key
  • Nintendo Network ID (NNID)
  • Nintendo eShop
  • Gameplay Hints & Tips
  • PR Enquiries
  • Marketing Enquiries